TPG Telecom, one of Australia’s leading telecommunications providers, has joined forces with Mavenir to elevate mobile user protection against the growing menace of AI-driven scam and spam calls. This collaboration introduces Mavenir’s cutting-edge CallShield technology, significantly enhancing voice security across TPG Telecom’s brands, including Vodafone, TPG, iiNet, and felix.
Unparalleled Results in Scam Call Prevention
In just the first half of 2024, Mavenir’s CallShield technology successfully blocked nearly 19 million fraudulent mobile calls, an increase of 280% compared to the same period in 2023. This equates to an impressive daily average of 103,000 blocked scam calls, ensuring TPG customers enjoy a safer and more secure communication experience.
The partnership builds upon TPG Telecom’s existing implementation of Mavenir’s SpamShield platform, which has effectively protected users from fraudulent SMS messages for several years. In the same six-month period of 2024, SpamShield blocked over 59.6 million illicit text messages.
A Rising Threat in Telecommunications
Globally, Communication Service Providers (CSPs) are grappling with increasingly sophisticated spam and fraud activities, often powered by advanced AI techniques. These scams pose financial and reputational risks to both operators and users. In Australia alone, phone scams resulted in A$141 million in losses in 2022, as reported by the Australian Competition and Consumer Commission.
Spam and scam calls not only cause financial harm but also erode user trust in telecommunications. The increasing use of AI techniques, such as deepfake voices, has made these scams more convincing and harder to detect. Protecting users has become a critical challenge for operators worldwide, making innovative solutions like Mavenir’s CallShield indispensable.
The Australian Communications and Media Authority (ACMA) continues to drive industry-wide efforts to combat spam and scam calls, mandating compliance and the adoption of advanced security solutions. Mavenir’s CallShield aligns with these objectives by delivering a proactive defence mechanism that evolves with changing network conditions and user behaviour.
Advanced Technology for Proactive Defence
Unlike traditional rule-based systems, CallShield employs machine learning (ML) algorithms to analyse network activity in real-time. Its adaptive capabilities allow it to anticipate and block spammer tactics effectively, providing CSPs with comprehensive control and unparalleled flexibility.
“Mavenir’s CallShield technology delivers automated security analysis and real-time protection, enabling TPG Telecom to address the increasingly sophisticated threats posed by scammers,” said Giovanni Chiarelli, Chief Technology Officer of TPG Telecom. This collaboration highlights our dedication to protecting customers and maintaining their confidence in our services.
Industry-Leading Expertise
Jan Schaar, Asia Pacific Regional Vice President for Mavenir, highlighted the critical need for proactive measures: “The rapid evolution of scam techniques demands more than a reactive approach. Mavenir’s SpamShield and CallShield platforms are designed to stay ahead of these threats, providing robust and intelligent protection. We are proud to support TPG Telecom in delivering peace of mind to its mobile users.”
Commitment to Customer Trust and Security
TPG Telecom’s adoption of CallShield marks a pivotal step in its mission to deliver a secure and seamless experience for its customers. By leveraging Mavenir’s state-of-the-art technologies, the company continues to demonstrate leadership in tackling the challenges posed by modern-day communication threats.
Conclusion
This partnership between TPG Telecom and Mavenir showcases a shared commitment to innovation and customer protection. With the introduction of CallShield, TPG Telecom is setting a new standard for voice security, ensuring its customers are shielded from the growing threat of AI-driven scams. The collaboration highlights the value of adopting proactive, intelligent technologies to protect users and restore trust in telecommunications.
