Threads Software Ltd, a leading UK-based company, has announced the launch of its new call transcription module specifically designed for FreePBX, a widely used cloud-based telephone system. FreePBX, built on the open-source Asterisk platform, is a globally renowned telephony software adopted by major companies, including Canadian telecommunications leader Sangoma. The new Threads module aims to provide seamless call transcription and enhanced message management for businesses using FreePBX.
Revolutionising Call Management with Threads
The Threads Intelligent Message Hub is a cutting-edge, cloud-based dashboard that captures and transcribes a variety of communication channels—including emails, phone calls, and digital messages—into one easily accessible platform. What sets Threads apart is its ability to handle calls from any PBX system, making it platform-agnostic. However, the release of this FreePBX-specific module introduces tight integration with the FreePBX ecosystem, offering speech data extraction of the highest quality.
For system administrators, the Threads module offers easy installation and configuration through the familiar FreePBX interface. Once the module is set up, administrators have the ability to select which phone extensions to monitor and how to distribute call recordings and transcriptions. Authorised users can receive transcriptions via email or access them through the Threads dashboard, where they are organised alongside other communications, such as emails or chat messages.
Overcoming Call Flow Challenges
One of the most challenging aspects of call transcription is managing the complexities of modern PBX systems. Phone calls can take various routes—direct dials, transfers, voicemail, parking—and it is crucial that only authorised personnel have access to these call recordings or transcriptions. Threads ensures this, streamlining the process and making it more secure and efficient.
Dr. John Yardley, Managing Director of Threads Software Ltd, highlights the gap this technology fills: “Cloud services for speech transcription exist, but they are rarely used for phone call transcription because the software needed to integrate with PBX systems has been lacking. With Threads, and now our FreePBX module, we’ve changed the game by making seamless call transcription available to a vast number of FreePBX users.”
Enhancing Business Productivity Through Transcription
The addition of call transcription functionality within FreePBX opens up new possibilities for businesses. Conversations can be searched for specific keywords in the same way emails are, allowing staff to quickly locate relevant discussions. Transcribing calls into text also makes it easier for employees to summarise conversations, reducing the time spent reviewing audio recordings. This feature is invaluable across multiple industries, from legal to customer service, where keeping track of phone conversations is crucial.
A Major Step for FreePBX Users
By launching its call transcription module, Threads is enabling businesses using FreePBX to optimise their call management and communication workflows. The integration of call transcription not only improves accessibility and searchability of conversations but also enhances productivity by saving valuable time for employees who need to reference past calls.
With this innovative tool, Threads is at the forefront of transforming how businesses manage their communications. By bridging the gap between PBX systems and advanced transcription technology, the company is setting a new standard for telephony software and call management.
