As consumer reliance on reviews continues to shape purchasing decisions, the research reveals that while images can significantly enhance review helpfulness, this effect is not universal and depends on several critical factors. Online reviews have become a fundamental aspect of the online shopping journey. Consumers often rely on the experiences of others to make informed decisions about products and services. In response, many online retailers encourage customers to include images in their reviews, believing that this visual content will boost credibility and engagement. However, this new study, which analyzed over 97,000 Amazon reviews and more than 6,000 images, shows that…