Nestlé Professional, the business-to-business arm of Nestlé, is redefining the coffee experience with the expanded rollout of its Nescafé Fusion system. This advanced coffee machine line offers a wide range of personalised drink options from hot espresso-based drinks to cold, iced favourites with choices that cater to every taste, from whole roasted beans or instant coffee to dairy and plant-based milk alternatives.
The growing demand for varied coffee options, particularly iced beverages among younger consumers, has led offices, hotels, convenience stores, and institutions in sectors like education and healthcare to seek out versatile coffee solutions. With Nescafé Fusion, food service providers can now meet this demand, offering customers the convenience of both hot and cold drinks from a single machine.
Meeting the Demand for Customised Hot and Cold Beverages
As preferences shift towards diverse and personalised coffee experiences, the need for hot and cold beverage options has become essential. Food service providers face the challenge of offering a wide selection of coffee drinks in a compact, easy-to-operate format. Nescafé Fusion addresses this by providing a range of drinks—from espresso-based beverages and filter coffee to popular iced drinks such as lattes, cappuccinos, and mochas.
Nescafé Fusion offers 14 machine models to suit varying business needs, with options tailored for different cup capacities, counter space, and consumer preferences. This expansion has already reached 15 markets in Asia, Europe, and Latin America, with an additional 60 markets set to launch in the coming months. Developed with insights from Nestlé’s R&D teams in Orbe, Switzerland, the Nescafé Fusion system integrates advanced coffee expertise and innovative design.
An Eco-Conscious Solution for a Changing Market
Nestlé Professional is dedicated to sustainability, reflected in the Nescafé Fusion system’s design and operations. The machines use up to 30% recycled plastic and are designed for energy efficiency, achieving up to 60% energy savings compared to previous models. An on-demand hot water system pre-heats the brewing chamber without heating fans, conserving energy in the process.
With an increasing demand for cold beverages, especially among younger generations, food service providers need flexible solutions to cater to a diverse customer base,” said Reinhold Jakobi, Global Head of Nestlé Professional. Nescafé Fusion offers personalised coffee experiences while reinforcing our commitment to sustainability.
Supporting Informed Choices with the Lifecycle Assessment Tool
To help food service providers select the most suitable model for their needs, Nestlé Professional offers a Lifecycle Assessment Tool. This tool provides insights on each machine’s environmental impact, including emissions, water usage, and resource efficiency. By offering region-specific data for Europe, North America, Latin America, and Asia, the tool enables businesses to make informed, eco-conscious decisions.
Enhanced Connectivity and Real-Time Monitoring
Nescafé Fusion machines are equipped with telemetry for remote monitoring, settings adjustments, and beverage calibrations. Nestlé Professional’s technical experts receive real-time updates on any issues, allowing them to troubleshoot and make adjustments remotely, reducing the need for on-site maintenance.
Ensuring Full Transparency with Traceable Coffee Origins
Nestlé Professional’s commitment to transparency is showcased through the “Trace My Coffee” program, currently being piloted in Spain and the Netherlands, with plans to expand to the UK and Portugal. This program allows customers to trace the coffee’s journey from the region it was grown to where it was roasted and packed, reinforcing Nestlé’s dedication to quality and ethical sourcing.
Conclusion
Nescafé Fusion’s expansion signifies a new era in coffee service, where food providers can deliver convenient, versatile, and sustainable coffee experiences. By catering to evolving tastes with both hot and iced beverages and offering eco-friendly features, Nescafé Fusion is setting a new standard for personalised coffee service in food and beverage sectors worldwide.
